Everjoy Policies

TURNAROUND/GENERAL:

Turnaround for all products unless otherwise stated is four weeks. 

Due to the nature of wood products, there may be small imperfections in the wooden block.  These imperfections are caused by knots in the wood, and will not affect the image/front of the block in any way.  There will be no refunds for knots or notches in the wood backing or sides. 

NAMING YOUR FILES:

Files must be named with the following baseline:

Name-Size.jpg

For example, Susan Smith ordering an 8x10 block would name her file Smith-8x10.jpg.  Please see the file naming image included in each listing for product specific requirements.

Frames: Name-Size-Frame-Colour (eg. Smith-8x10-Classic-Warm.jpg)

Hanging Blocks: Name-Size-Position-Corner Style (eg. Smith-8x10-Top-Half.jpg)

Ornaments: Name-Colour/Style-Tie Colour (eg. Smith-cream-goldvelvet.jpg or Smith-square-wine.jpg)

Cubes: Name-Cube-Position *see image in listing for positional markers* (eg. Smith-Cube-A.jpg)

FILE SUBMISSION:

All image files should be sent via www.wetransfer.com to hello@everjoyblocks.com within 24 hours of placing an order unless otherwise noted.  Images MUST be properly cropped to match the block purchased.

DIGITALS:

Due to the nature of the items, there will be NO refunds for digital items.  Updates and additions to digital files will be e-mailed to all past purchasers upon upload. 

REFUNDS:

Due to the custom nature of the product, there will be no refunds.  Everjoy Blocks prints photos as supplied  by the customer.  Please be sure that your files are saved as Adobe RGB(1998) or sRGB IEC61966-2.1, and that your files are cropped to the correct ratio.

SHIPPING:

Shipping costs based on order subtotal at checkout, or current carrier rates. Orders will ship Canada Post Expedited unless otherwise chosen at checkout.  Free Canadian Shipping for single orders over $400.  Multiple orders will not be combined, no refunds on shipping costs.  

FedEx shipping is available upon request.  An invoice for any additional shipping charges will be sent and must be paid prior to shipping the order. 

DAMAGED GOODS

Any items arriving damaged must be reported to Everjoy Blocks via email to hello@everjoyblocks.com within 48 hours of delivery.  A photo of the damage, plus the original packaging must be included in the email. 

Everjoy Blocks will not be held liable for any damages or imperfections once product has been delivered to the end Consumer.  The Photographer should check thoroughly all blocks before forwarding.

CARING FOR YOUR BLOCKS

Handling:

  • use clean, dry hands and be mindful or skin oils which can damage the finish
  • do not place in direct sunlight, and keep away from direct heat sources.
  • avoid moisture, these items are not water resistant
  • hang with properly installed hardware that can handle the weight of the piece eaily
  • do not stack anything on top of the blocks

Cleaning:

  • use a soft, clean, lint free cloth to gently wipe dust off the piece
  • avoid using water or cleaners, as these items are not water resistant.